fees & faqs
our model of care
How do I get started with services?
See the flowchart below for our intake process:
All new clients begin with a free initial screening call with our Intake Coordinator, including referrals from other organizations. You will not be charged for this screening. During this call, we may discuss whether additional Supplemental Services could be helpful as part of a team-based care approach, depending on your needs.
How long will It take to get an appointment?
Most clients seeking general mental health services are scheduled within 1–2 weeks of their screening call. Wait times may be longer for specific clinicians, modalities, or insurance types.
If a particular service or insurance plan has a 6–12+ month wait, the waitlist will be temporarily closed (see our Screening page for updates).
What is team-based care?
A team-based care approach means that, when helpful, your care may be supported by more than one provider working together to meet your mental health needs.
Sprout Therapy PDX offers team-based care for some clients when clinically appropriate. This may involve coordination between your therapist and other members of your care team who provide additional services, such as a prescriber, peer support specialist, or case manager.
For many Oregon Health Plan (Medicaid) clients, team-based care can include more structured coordination between Supplemental Service types, based on clinical need and insurance authorization. For other clients, team-based care may look like collaboration between a therapist and a prescriber, or occasional consultation between providers.
Not all clients receive team-based care or Supplemental Services. Participation is always individualized, voluntary, and based on clinical needs, client consent, provider availability, and insurance coverage.
Can I participate in both individual and family therapy at Sprout?
Yes — just not on the same day. Insurance will not cover individual and family sessions on the same date of service.
What other services do you offer?
Sprout Therapy PDX offers several kinds of Supplemental Services, which may be part of a team-based care approach when additional support is helpful. These services are provided by trained professionals who work closely with your primary therapist as part of your care team.
QMHAs are mental health professionals certified by MHACBO who provide skills-based support, case management, intake coordination, and assistance navigating systems. They are not therapists, but often have relevant degrees or extensive experience in the behavioral health system.
Peer Support (PSS, PWS) are state-certified professionals with lived experience of mental health challenges and recovery. They offer emotional support, advocacy, practical guidance, and help with goal-setting from a lived-experience perspective.
Supplemental Services do not replace therapy — they enhance it. These providers coordinate directly with your clinician and may offer additional weekly or bi-weekly support to increase consistency, accountability, and wraparound care.
Where do sessions take place?
Most therapy sessions at Sprout Therapy PDX take place in our offices (in the Portsmouth and North Tabor neighborhoods) or via secure telehealth.
In some cases, therapy sessions may also take place in the community, such as walk-and-talk sessions, when clinically appropriate and agreed upon by the client. Community-based sessions are optional and require additional consent.
Community-based therapy is still outpatient therapy and does not replace in-office or telehealth sessions. Clients may request to return to in-office or telehealth sessions at any time.
what is the difference between therapist TYPES listed on the website?
Sprout Therapy PDX is a teaching and training practice, which means we support clinicians at multiple stages of their professional development — all held to the same high standards of care.
QMHPs (Qualified Mental Health Professionals) are intern clinicians in the final stage of their master’s program and have completed all coursework. They receive frequent supervision and consultation from a Clinical Supervisor. This means you benefit from two clinicians thinking about your care — bringing more perspectives, more support, and a collaborative approach to helping you meet your goals.
Associate Clinicians (LPC Associates, MFT Associates, CSWAs) have graduated from their master’s program and are completing supervised hours required for independent licensure. Associates receive ongoing clinical supervision to ensure high-quality care.
Licensed Clinicians (LPCs, LMFTs, LCSWs) have completed all education, supervision, clinical hours, and licensing exams required by the State of Oregon to practice independently. Licensed Clinicians continue to participate in consultation and supervision to support best practices.
Clinical Supervisors are experienced licensed clinicians registered with the State of Oregon to provide mentorship, oversight, and support to interns and associates. Clinical Supervisors also maintain their own client caseloads.
What this means for you:
No matter who you work with at Sprout, you receive skilled, compassionate care. Our layered supervision model adds additional professional support behind the scenes, and many clients value the thoughtfulness and collaboration this approach provides.
using insurance
What insurance plans do you accept?
Use our Provider Search tool to confirm if a preferred clinician is in-network with your plan. It is your responsibility to understand your insurance benefits, whether in-network or out-of-network. You are responsible for any claims denied by insurance or balances applied toward your deductible.
Private Insurance
Aetna, Kaiser, PacificSource, Providence Health Plan, Moda.
Oregon Health Plan (OHP)
CareOregon, Columbia Pacific CCO, EOCCO, GOHBI, HealthShare, Intercommunity Health Network (IHN), Jackson Care Connect, Open Card, PacificSource Community Solutions, Trillium Community Health Plan, Umpqua Health Network CCO, Yamhill CCO
We cannot accept cash pay from OHP members.
Medicare
We are not currently in-network with Medicare and cannot accept cash pay from Medicare members.
Don’t see your insurance listed?
Your Client Portal automatically generates a monthly superbill that you may submit to your insurance plan for potential out-of-network reimbursement.
What THE HECK is a Superbill?
A superbill is a detailed invoice automatically generated monthly through your Client Portal that you can submit to your insurance company to request reimbursement for out-of-network services.
We recommend asking these questions to your insurance provider prior to your first session to help determine coverage for care if we do not take your insurance:
What are my out-of-network mental health benefits?
Do I have a deductible that applies to out-of-network mental health services? If so, what is it and have I met it yet?
Do I need written approval from my primary care physician in order for out-of-network mental health services to be covered?
Would my plan reimburse for out-of-network sessions performed by an associate or an intern?
Does my plan cover medication management with an out-of-network provider?
Does insurance cover couples therapy?
Possibly. Insurance only covers sessions when they are medically necessary to treat the diagnosis of one identified family member. Sessions cannot be solely focused on relationship growth or communication skills.
Oregon law defines “family” broadly—this can include parents, siblings, spouses/partners, caregivers, and other primary relationships by blood, adoption, legal, or social connection. Read more about using insurance for relationship-based family therapy for couples here.
do you accept secondary insurance?
Yes, in limited cases. Secondary insurance only pays if your clinician is in-network with both plans.
If we are not informed of multiple insurance plans in advance, you may be responsible for the full session cost.
i have More Questions about insurance.
See our Insurance Basics page for an overview of copays, deductibles, and coinsurance.
payments & other fees
How do i pay for sessions?
Payment is due at the time of service. We require all clients to keep a card on file, which may be a credit, debit, HSA, or FSA card. Our billing team runs cards daily for copays and session fees. We do not offer payment plans.
what are your cash PAY RATES?
Discounted rates are available when paying cash at the time of service:
Licensed Clinicians: $175 per session
Associate & Intern Clinicians: $150 per session
Medication Management: $300 initial psychiatric evaluation, $150 follow-up appointments
What are your cancellation and no-show policies?
We require at least 24 hours’ notice for cancellations.
OHP clients: No fees; however, after three unexcused missed sessions, you may be removed from your clinician’s ongoing schedule.
Private pay or private insurance: First unexcused no-show or late cancellation is waived, the second is $50, and subsequent missed sessions are charged at your clinician’s full session fee.
hours & closures
What are your office hours?
By appointment only, Monday–Friday, 9 AM–5 PM. Some clinicians offer early morning or evening appointments based on availability.
Inclement weather: We follow Portland Public Schools closures for in-person sessions; telehealth remains available.
Federal holidays: Physical offices are closed; some telehealth sessions may still be available.