fees & faqs
How do i pay for sessions?
Payment is due at the time of service. We require all clients to keep a card on file, which may be a credit, debit, HSA, or FSA card. Our billing team runs cards daily for copays and session fees. We do not offer payment plans.
What insurance plans do you accept?
Use our Provider Search tool to confirm if your preferred clinician is in-network with your plan. It is your responsibility to know your insurance benefits—whether in-network or out-of-network. You will be responsible for any claims denied by your insurance or any balances applied toward your deductible.
Private Insurance
Our providers accept Aetna, Kaiser, PacificSource, Providence Health Plan, and Moda.
Oregon Health Plan (OHP)
Our providers accept AllCare Health, CareOregon, Columbia Pacific CCO, EOCCO, GOHBI, HealthShare, Intercommunity Health Network (IHN), Jackson Care Connect, Open Card, PacificSource Community Solutions, Trillium Community Health Plan, Umpqua Health Network CCO, and Yamhill CCO. We cannot accept cash pay from OHP members.
Medicare
We are not currently in-network with any Medicare plans and cannot accept cash pay from Medicare members.
Don’t see your insurance listed?
Your Client Portal automatically provides you with a superbill at the end of each month to submit to your health plan for reimbursement for out-of-network benefits.
What THE HECK is a Superbill?
If we are not in-network with your plan, your Client Portal automatically generates a monthly “superbill”—a detailed invoice you can submit to your insurance for possible reimbursement.
We recommend asking these questions to your insurance provider prior to your first session to help determine your benefits:
Does my health insurance plan include mental health benefits?
Does my plan cover telehealth sessions?
Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
What are my out-of-network mental health benefits?
Do I have a deductible that applies to out-of-network mental health services? If so, what is it and have I met it yet?
Do I need written approval from my primary care physician in order for out-of-network mental health services to be covered?
Would my plan reimburse for out-of-network sessions performed by an associate?
Does insurance cover couples therapy?
Possibly. Insurance will only cover sessions when they are medically necessary to assess and treat the diagnosis of one identified family member. The goal cannot be solely relationship growth or communication skills. Oregon law defines “family” broadly—this can include parents, siblings, spouses/partners, caregivers, and other primary relationships by blood, adoption, legal, or social connection. Read more about using insurance for relationship-based family therapy for couples here.
Can I be in both individual and family therapy?
Yes - just not on the same day. Insurance will not cover individual and family sessions on the same date of service.
do you accept secondary insurance?
Yes, in limited cases. Secondary insurance only pays if your clinician is in-network with both plans.
If you have multiple plans, let us know before starting services so we can match you with a clinician who is in-network with all your coverage. If we are not aware, you may be responsible for the full session cost.
i have More Questions about insurance.
See our Insurance Basics page for an overview of copays, deductibles, and coinsurance.
what i be charged for missed sessions?
We require 24+ hours notice for cancellation.
OHP clients: No fees, but after 3 “unexcused” missed sessions, you will be removed from your clinician’s ongoing schedule.
Private pay or private insurance: First “unexcused” no show / late cancel is free, then the next is $50, then your clinician’s full session fee.
what are your cash PAY RATES?
We offer discounted cash pay rates of $175/session for licensed clinicians and $150/session for associate clinicians.
Looking for consultation or supervision rates? Click here.
How do I start services?
See the flowchart below for our screening process:
Book a free initial screening call with our Intake Coordinator. This step is required for all new clients, including referrals from other organizations. You will not be charged for this screening.
How long will I wait for an appointment?
Most clients seeking general mental health services are scheduled within 1–2 weeks of their screening call. Wait times may be longer for specific clinicians, modalities, or insurance types.
If a type of service or insurance plan has a 6–12+ month wait, the waitlist will be temporarily closed (see our Screening page for updates).
what is the difference between a QMHP, an associate, and a licensed clinician?
Sprout Therapy PDX is a teaching and training practice, which means we support clinicians at multiple stages of their professional development - all held to the same high standards of care.
QMHPs are intern clinicians in the final stage of their master’s program and have completed all of their coursework. Our QMHPs receive frequent supervision, consultation, and guidance from their Clinical Supervisor in treatment planning and the therapeutic process. This means you benefit from two clinicians thinking about your care - bringing more perspectives, more support, and a truly collaborative approach to helping you meet your goals.
Associate Clinicians (LPC or MFT Associates, CSWAs) have graduated their masters program and are completing supervised hours required for independent licensure. Associates receive ongoing clinical supervision to ensure the highest quality of care.
Licensed Clinicians (LPCs, LMFTs, LCSWs) have completed all education, supervision, clinical hours, and licensing exams required by the State of Oregon to practice independently without supervision. Our licensed clinicians continue to attend supervision and consultation in order to provide the best possible care to you.
Clinical Supervisors are experienced licensed clinicians registered with the State of Oregon to provide mentorship, oversight, consultation, and support to interns and associates. Clinical supervisors also see clients of their own!
What this means for you:
No matter who you work with at Sprout, you receive skilled, compassionate therapy. Our layered supervision model simply adds more professional support behind the scenes - and many clients appreciate the additional thoughtfulness that comes from this collaborative approach.
What are Client Support Services?
Sprout Therapy PDX offers several kinds of Client Support Services to help meet your needs beyond traditional therapy. These services are provided by trained professionals who work closely with your therapist as part of your care team.
QMHAs are mental health professionals certified by MHACBO who are trained to provide skills-based support, case management, intake coordination, and other practical help navigating different systems. They are not therapists, but most have a degree in a related field or have extensive experience in the behavioral health system. They work alongside your therapist to help you apply therapeutic skills in real-life situations and reduce barriers to progress.
Peer Support Specialists (PSS) are state-certified professionals who have lived experience with mental health challenges and recovery. They offer emotional support, practical guidance, advocacy, and help with goal-setting from the perspective of someone who has “been there.” These roles are non-clinical, deeply collaborative, and focused on empowerment, connection, and building confidence in your day-to-day life.
Client Support Services do not replace therapy - they enhance it. These professionals coordinate directly with your clinician, offer additional weekly or bi-weekly support, and help you move toward your goals with more consistency, accountability, and wrap-around care.
What are your office hours?
By appointment: Monday–Friday, 9 AM–5 PM. Some clinicians offer 8–9 AM or 5–8 PM sessions, based on availability.
Inclement weather: We follow Portland Public Schools closures for in-person sessions, but telehealth remains available.
Federal holidays: Physical offices are closed; some telehealth sessions may still be available.